I woke up this morning to read an announcement from Memebox on their Facebook page
Dear International Memebox Customers,
When we first launched our company in 2013, we had a vision of providing our customers worldwide easy access to Korean beauty products. We grew quickly, and are excited to have done this for so many people. However, this huge goal means we face many challenges, and have sadly realized that we are unable to deliver an excellent customer experience for all of our international customers.
In order to offer fast shipping times, attentive customer support, and a seamless ordering process, we’ve made the difficult decision to stop international deliveries as of February 10th. Moving forward, we will only be able to ship to locations where we have a domestic shipping presence: US, China, and Korea. This means that all orders placed on us.memebox.commust be shipped to a US address as of 11:59 PM PST, February 10th, 2015. All existing and future orders will be shipped by the 13th of February.
It is with a heavy heart that Memebox makes this unfortunate announcement. We have really enjoyed providing our services and we’ll miss you all so much. You all have been so amazing and loyal. This was a painful decision, but a necessary one in order to improve our shipping process until it is perfected and ready to expand internationally. Memebox loves and values all our customers, and we’re excited to create a better experience for all our customers to return to you again in the future.
We know this is difficult, and we’ve set up firstname.lastname@example.org and a community forum at http://ushelp.memebox.com/hc/communities/public/topics where we will be answering any questions you may have.
We’ve also put together a helpful FAQ here: http://ushelp.memebox.com/hc/en-us/sections/200313669-FREQUENTLY-ASKED-QUESTIONS
The Memebox Team
I live in the USA and I think this decision blows. Sucks. FUBR. All of us made Memebox successful ~ from our fellow fans in Australia, UK, Poland, Canada, France, Sweden and the countless other countries that Memebox used to ship to ~ WE ALL MADE THEM SUCCESSFUL. This crap about shipping is crap. If testerkorea, beautynetkorea, roseroseshop (all Korean based shops) can do it, so can Memebox. If Beauteque.com, which is a USA based K-Beauty/Asia shop can ship not only to USA, but Canada and Europe, so can Memebox.
Personally, I am not interested that much in USA based boxes filled with Tonymoly, It’s Skin, Holika Holika items. I do like Skinfood and Goodal, but outside of the Goodal products, Skinfood items can be purchased much cheaper elsewhere. The USA shop is overpriced and I purchased most of my goods thru Memebox International Shop. I just made another purchase this morning to get my Slowganic facial cleanser and 5-seeds Apple scrub, as those are hard to find. I am sure USA Memeshop won’t carry those at all 😦
Also, the timing of this is horrible. Many people are affiliates and have Memepoints. Since Memebox switched affiliate programs, they won’t even have time to use their Memepoints from the payout before the shutdown.
Memebox, you broke up with the world right before Valentine’s Day. Please, rethink this, fix your DAMN INTERNATIONAL SHIPPING ISSUES and do not ship out USA only boxes. You are totally messing up what made you popular. There will be major loss of revenue after you cut off International Shipping and you know it. There is no way your USA warehouse can compete or compare with your International warehouse.
I am so pissed off about this. Seriously. Beyond belief.